Frequently Asked Questions

Program FAQs

Clients will need to have an evaluation recommending them for residential treatment prior to going to our facility. This can be arranged for and completed by our outpatient providers.

The program is open-ended and is determined by the client’s identified needs and goals and progress towards achieving their goals. The average length of stay is 30-45 days.

No, Nystrom Treatment is licensed for adults only.

Yes, we are a co-ed program. Men and women are housed on different floors. Each floor has 27 beds.

There is a high intensity level of care in the residential program. Clients start at high intensity and then step down to Nystrom’s Intensive-Outpatient or Outpatient programs.

For a higher level of care, we would provide a referral to hospital-based programming.

Yes, dual diagnosis treatment is available. For clients who have co-occuring disorders, we provide mental health groups and Substance Use Disorder groups.

Nystrom Treatment has teamed up with Nystrom & Associates for the administration of Suboxone. We are also proud partners of the Steven Rummler Hope Network as a Naloxone access point.

We do not offer a detox program at our facility, however, we can refer clients to other detox facilities. We can begin the admission process to our facility once they are detoxed and medically cleared.

SUD therapy groups are no larger than 16 people, mental health groups are 8 people, and educational groups can be up to 48 people. We aim to keep them small, so they will likely be closer to 12-16 people. Residents will attend both types of groups.

No, but the goal is to have a waitlist stay full. We hope that we can admit a new client the following day from the waitlist when a client is discharged.

We do not offer childcare or partner with any childcare facilities. Some programs are licensed to take mothers with their children to whom we can direct them.


Facility FAQs

You will likely have a roommate. We have double rooms, except for one disability room on each floor.

There is a bathroom in each room that is shared by the individuals in that room.

Men and women are housed on separate floors of the facility.

Clients cannot have their own phones or computers, due to privacy. There will be a common space to use electronic devices. This is allowed on a case-by-case basis, such as a meeting with your therapist. Electronics are allowed during visiting times for communicating with friends and families who are unable to visit in person.

Clients are not allowed to smoke or chew tobacco inside the building, but they are allowed outside in designated areas. Use of e-cigs or Vape pens are not permitted.

Yes, we have set visitation days and hours on Wednesdays and Saturdays. Visitation is a right, not a privilege and it can be denied if it is contraindicated during treatment, with the exception of people like clergy or lawyers, who will have access during normal business hours.

We have two cooks and an onsite kitchen. Food is prepared onsite and meals are designed by a dietician.

A nurse is onsite Monday – Friday during day hours. We contract with Stellis Health to provide medical services for our clients.

We will coordinate and provide transportation to appointments for clients. We are also located near the Northstar Line Big Lake stop, so when a client gets to the level where they may leave alone and come back, this would be an option.

Many services are available in-house, but we will make sure clients can maintain their supports within the community. We are able to store and offer self-administration for medications. We also utilize available telehealth to maintain ongoing support from community providers.

Yes, we have ADA compliant rooms and the facility is handicap accessible. We are licensed as an ambulatory program which means clients must have the ability to walk independently and at least negotiate any barriers such as ramps, doors, stairs, corridors, etc., without assistance as may be necessary to get in and out of the facility.

Discharge FAQs

Not in-house; however, we will help coordinate it with outside agencies and connect them with community resources. The goal is that we can build upon what we are already doing with Peer Support in our programming.

Yes, care coordination is part of our discharge process. Clients who leave the program will qualify for 3 months of housing to help them get stabilized in the community. Our staff have the information on how to connect patients with this program.


The group rooms are big enough to accommodate social distancing. We have technology in place to allow people to join programming while in isolation.

We will follow the proper procedures set forth by the Department of Health.

We administer COVID tests on all clients at the facility upon arrival for intake and as medically indicated there after. Anyone taking a COVID test will be isolated from the general population until the test comes back, before rejoining the general population.